GLORYFIRE is committed to making you happy before, during and after every purchase. To fully protect your rights and enjoy satisfactory shopping experience, please read the following details for conditional return & refund service.

>>Returns within 15 days

To be eligible for a return, your item must be Unused and in the same condition that you received it. It must also be in the Original Packaging. Simply contact sales@gloryfire.com with your order number and Product Photos.

Delivery, shipping and service fees will not be refunded.

>>Products arrives damaged or incomplete

Returns within 7 days

If you notice your product was delivered damaged or incomplete, you can request a return, exchange or repair within 7 days by contacting  sales@gloryfire.com with your order number, video or picture proof of the damage and two express lists.

>>Products with quality problems or non-human caused problems

Returns within 30 Days

We will provide quality warranty service if there are any quality problems or non-human caused problems. You can request a return or exchange within 30 days by contacting sales@gloryfire.com with your order number, video or picture proof of the damage and two express lists. Warranty time starts from the time when you receive the products. Please note that any overdue requests will not be accepted.

  • For an exchange, you will not be charged any additional delivery, shipping or service fees. Depending on the new item’s price difference, you’ll receive a credit or charge to the credit card used to purchase the original product.
  • For a return, you will receive a product refund, but delivery, shipping and service fees will not be refunded. Please contact us to discuss the nature of the damage and confirm that you qualify for the product refund.

>>Returns for any other reasons

If you're not happy with your product for any other reason, you have up to 30 days to request a return. An additional restocking fee of 15% of the product price will be applied. Original delivery, shipping and service fees will not be refunded. Please contact sales@gloryfire.com for resolution.

>>Returns after 30 Days

If the 30-day returns window has passed, and your product is still under warranty, call us to request and schedule repair services. Fees may apply.

What to expect

Once your product has been received by us, please allow approximately some days to process your refund, less any return fees or adjustments. Refunds will be issued to the card used for your purchase. If you have not received your refund after two weeks, please contact us at sales@gloryfire.com with your order number .

We reserve the right to refuse refunds or exchanges that do not comply with our Returns Policy.

 

For more business information, Please contact us with email, phone and address. We will reply within short time.

 

No.340 JIAN SHE XI ROAD
YUEQING, Zhejiang, 325600
China

Call us at: +86 187 6777 6336
Email: sales@gloryfire.com

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